Return & Exchange Policy

At Oak & Red, we want you to have the best possible shopping experience. If for any reason you are not completely satisfied with your purchase, we have created a simple and transparent policy to help you.

 

📅 Return Window

• 30-Day Policy: You have up to 30 calendar days from the date you received your item to request a return or exchange.

• Note: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

 

💰 Refunds and Processing

• Processing Time: Once your returned item arrives at our fulfillment center and passes our quality inspection, your refund will be issued.

• Estimated Timeline: The amount will be refunded within 5 to 10 business days after we receive the product back.

• Please Note: The exact time it takes for the funds to clear into your account or appear on your credit card statement depends entirely on your bank or credit card provider.

 

✉️ How to Start a Return

To initiate your return process, simply get in touch with our customer support team. We will guide you through every step:

• Support Email: Support@oak-red.com

• Tip: To speed up the process, please use the subject line "Return - Order #[Your Order Number]" when emailing us.